top of page

SHIPPING POLICY

Delivery 


We aim to dispatch all orders within 8 - 10 working days., items are made to order and may take time to complete If there will be any delay with your order, we will inform you as soon as possible. 

Availability 


We regularly update the availability of stock. In the rare event of a problem with availability of a product, we will contact you. You may then wish to cancel the order or wait until the item becomes available. All orders are accepted as subject to availability. In the event that an item ordered is not available a full refund will be made. 

Carriage 


Carriage charges to addresses within the United Kingdom

Delivery is free if order is over £75
Delivery is £5.00 per item to UK Mainland addresses with the exception of outlying postcodes.  

UK Outlying areas


Our courier regards the following postcodes as being outlying areas. If your postcode starts with these letters, please choose 'Highlands and Islands' as your shipping area. A charge will be made to deliver to these areas and this will be displayed once you have selected 'Highlands and Islands' shipping area.
AB 31 to 56
IV 1 to 28, 30 to 32, 36 to 49, IV 52 to 56
KA 27 & 28
KW 1 to 17
PA 20 to 38, 41 to 49, 60 to 78
PH 4 to 44, PH 49, PH 50
Isle of Man (IM), Northern Ireland (BT), Isle of Lewis (HS)
ZE, Channel Islands 

For all other destinations please contact us for a postage quote. 

Payment


When an order is placed by you online, your credit/debit card is debited to the full value of the order. 

Acknowledgment and acceptance of your order 
Upon placing an order you will receive an automated email setting out the details of the order and allocating an order number. We will email you again to confirm dispatch details. 

Cancellation & Return 


Cotswold Marble is a UK based website and complies with UK consumer law including the Distance Selling Regulations. You have the legal right to cancel your order for most items within 7 working days of receiving the goods. If you wish to cancel using this right, you need to inform us in writing within 7 working days starting the day after you received the goods. You must take reasonable care of the goods and immediately return them to us in the normal way. Reasonable care means that they have not been used in a manner other than which you would have examined the goods in a shop prior to purchase. Items cancelled before they are dispatched will have all costs refunded. The customer will be responsible for all postage costs if they cancel an order after they have been posted i.e. the costs of the goods only will be refunded. 

Defective items

 
If you have received a defective or damaged item, please let us know within 7 days by email or phone. Please include original order number and explain defect. we will need a photo of the damage

We will endeavor to resolve the problem and find the most appropriate remedy i.e. replacement or refund.

Exchange of Goods

New items returned because we have posted the wrong item 
If we have sent you an item which is different from what is listed on your invoice we will be happy to make an exchange and pay your postage costs for returning the item.

Goods must be returned within 7 days of receipt.
Goods must be returned along with the original packaging where possible.
You will have to pay the post office to return the goods but we will refund these costs to your card. We can only refund the cost of Royal Mail Standard Parcels. Goods must be accompanied with a covering letter or note and postage receipt. 

 

All returns should be made to the following address at your cost: 

Cotswold Marble
59 Northwick Business Centre
Blockley
Gloucestershire GL56 9RF

Privacy policy 


Cotswold Marble is committed to protecting your privacy. We will require certain information to process your orders and to notify you about your order status. Marble Inspiration promise not to use these details for any other reason other than processing your order or informing you about our products and services. We will not pass any of your details on to third parties for profit or otherwise. 

Fraud prevention 


If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. 

Accuracy of information 


Every effort is made to ensure that all information is correct, accurate and informative.  If you have purchased something based on a picture or description on the website which turns out to be incorrect, please see our returns section. 

Site usage

 
Cotswold Marble disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site. 

Copyright 


All pictures, material and descriptions are the property of Marble Inspiration. It may not be copied or used without express permission. 



If you want to ask us about these terms & conditions or have any comments on or about our website, please contact us

 

Cotswold Marble is operated by: 
Jane C Soutter
Cotswold Marble
59 Northwick Business Centre
Blockley Gloucestershire GL56 9RF

07974763275

Contact
bottom of page